If you are not completely satisfied with your purchase, we offer an exchange or refund within 35 days of receipt of your order with proof of purchase (except for iCare products). iCare products may also be returned within 14 days of delivery and with proof of purchase provided that the product seal is unbroken. We recommend you obtain insurance and a tracking number for any products you return to us. This returns policy is not intended to limit or exclude the rights and remedies available under the Australian Consumer Law when a product does not comply with a statutory guarantee.
Postage costs are not reimbursed unless the product is faulty or damaged.
Exchange or Refund
Please contact us on 1800 500 880 or email glaucoma@glaucoma.org.au.
Once we have received the returned product including proof of purchase, we can either send an alternative or a refund can be processed using your original payment method. All purchases and refunds are transacted in Australian Dollars (AUD).
Faulty or Defective Product
Please contact us on 1800 500 880 or email glaucoma@glaucoma.org.au and we will send you a returns envelope. Once we have received the returned product, a replacement can be sent or a refund can be processed using your original payment method. All purchases and refunds are transacted in Australian Dollars (AUD).